The Galaxy Store - Website and Mobile App

Last updated: 02 June 2026

These Terms of Service apply to the use of The Galaxy Store digital services, including our website, mobile app, customer account features, WhatsApp support links, repair request forms, policy center, product browsing, and related online features.

1. Acceptance of Terms

By accessing or using The Galaxy Store website, mobile app, WhatsApp ordering, repair forms, or related services, you agree to these Terms of Service. If you do not agree, please do not use our digital services.

2. Use of Website and App

You agree to use our website and app only for lawful shopping, browsing, account, support, repair, delivery, warranty, and order-related purposes. You must not misuse our systems, attempt unauthorized access, submit false details, or interfere with service operation.

3. Accounts and Customer Details

If account features are available, customers are responsible for keeping login details secure and providing accurate information. We may suspend or restrict access if misuse, fraud, or suspicious activity is detected.

4. Digital Features

Our app or website may include features such as product search, Dynamic Island navigation, Ask Last Price, WhatsApp support, Galaxy Wallet, notifications, repair requests, policy center, order updates, and product links. Features may change, pause, or be removed without prior notice.

5. Product and Service Content

Product information, stock, prices, banners, offers, warranty details, and delivery information may change without notice. We try to keep information accurate, but errors may occur. We reserve the right to correct errors and update content at any time.

6. Third-Party Links and Services

Our website or app may link to or use third-party services such as payment gateways, courier services, WhatsApp, Google Maps, Shopify, analytics tools, and notification providers. These services may have their own terms and privacy policies.

7. Notifications and Communication

By using our services, you agree that we may contact you through phone, SMS, WhatsApp, email, app notifications, or other channels for order confirmation, support, delivery, warranty, repair, offers, and important service updates.

8. Prohibited Activities

You must not use our website or app to place fake orders, misuse offers, submit false payment proof, attempt fraud, copy content, reverse engineer, attack, disrupt, or access restricted systems.

9. Service Availability

We do not guarantee that the website or app will always be uninterrupted, error-free, or available. Maintenance, technical issues, internet problems, platform updates, or third-party service issues may affect availability.

10. Suspension or Termination

We may restrict, suspend, or terminate access to our website, app, account features, offers, wallet benefits, or services if we detect misuse, fraud, policy violations, or security risks.

11. Disclaimer

Our website and app are provided on an “as available” basis. We do not guarantee that all content, features, pricing, availability, or services will always be accurate, complete, or uninterrupted.

12. Updates to Terms of Service

We may update these Terms of Service from time to time. Continued use of our website, app, or services after updates means you accept the updated terms.

 

 

Terms & Conditions

 

The Galaxy Store - Website and Mobile App

Last updated: 02 June 2026

Welcome to The Galaxy Store. These Terms & Conditions apply to your use of our website, mobile app, online store, WhatsApp ordering, repair request forms, and related services. By using our services or placing an order, you agree to these terms.

1. About The Galaxy Store

The Galaxy Store is a Sri Lankan mobile phone, accessories, gadget, spare parts, and repair service provider. These Terms & Conditions apply to purchases, orders, app use, website use, WhatsApp ordering, repair requests, warranty support, and related services.

2. Product Information

We try to provide accurate product details, images, prices, specifications, warranty information, and availability. However, product details may change due to supplier updates, stock changes, brand updates, or market changes. Product images are for reference and may slightly differ from the actual product.

3. Pricing and Availability

Prices and availability may change without prior notice. Final price and stock may be confirmed before order processing. If a product is unavailable after payment, we may offer a similar product, restock option, cancellation, or refund.

4. Orders

An order is considered confirmed only after we verify product availability, customer details, delivery location, payment method, and payment confirmation where applicable. We may reject or cancel orders with incorrect details, suspected fraud, payment issues, delivery restrictions, or product/pricing errors.

5. Payments

We may accept card payments, bank transfer, cash deposit, cash on delivery where available, and other approved payment methods. Some orders may require advance payment or full payment before dispatch. Customers agree to pay the confirmed order amount, including applicable taxes, delivery fees, service charges, or other fees where applicable.

6. Payment Security

We use trusted third-party payment processors or payment gateways to handle online payments securely. We do not store or have access to full card details, banking credentials, or sensitive payment information.

7. Shipping and Delivery

We make reasonable efforts to arrange timely delivery. Delivery times are estimates and may vary based on location, courier availability, stock, payment verification, weather, holidays, and other factors. We are not responsible for delays caused by third-party courier services or circumstances outside our control.

8. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Refund & Cancellation Policy. Approval depends on order status, product type, condition, warranty status, and inspection result.

9. Warranty and Repairs

Warranty depends on product, brand, supplier, and warranty type. Warranty usually covers manufacturing defects only and does not cover physical damage, water damage, burn damage, misuse, unauthorized repairs, or wear and tear. Repair services may require inspection before final quotation or completion time confirmation.

10. Galaxy Wallet and Offers

Galaxy Wallet credits, cashback, vouchers, or offers may have expiry dates, limits, product restrictions, and campaign-specific conditions. Wallet balances or rewards are not withdrawable as cash unless specifically stated.

11. Intellectual Property

All website, app, and brand content including text, images, logos, icons, layouts, videos, banners, and graphics belong to The Galaxy Store or respective owners. Content may not be copied, modified, distributed, or used commercially without written permission.

12. Limitation of Liability

The Galaxy Store is not liable for indirect, incidental, special, or consequential damages arising from use of our website, app, products, or services. To the maximum extent permitted by law, our liability is limited to the amount paid for the relevant product or service.

13. Changes to These Terms

We may update these Terms & Conditions at any time. Continued use of our website, app, or services after updates means you accept the updated terms.

 

 

Contact Us

The Galaxy Store

Email: info@thegalaxystore.lk 

Website: www.thegalaxystore.lk

WhatsApp: +94 71 088 8700

Location: Maradana, Colombo, Sri Lanka

This policy may be updated from time to time to reflect operational, legal, platform, payment gateway, courier, or supplier requirement changes.