Privacy policy
The Galaxy Store - Website and Mobile App
Last updated: 02 June 2026
This Privacy Policy explains how The Galaxy Store collects, uses, stores, and protects customer information through our website, mobile app, WhatsApp support, online store, repair request forms, and related services.
1. Information We Collect
We collect only the information needed to process orders, provide support, deliver products, manage warranty and repair requests, and improve your shopping experience.
Name and contact number
Delivery address and location details
Email address, where provided
Order, product, payment confirmation, and delivery details
Repair request and warranty claim details
Messages sent through WhatsApp, website forms, app forms, or support channels
App usage, device, and notification permission information where applicable
2. How We Use Your Information
Your information may be used for the following purposes:
To confirm and process orders
To arrange delivery, store pickup, returns, refunds, and exchanges
To verify payments and prevent fraudulent activity
To provide warranty, repair, and customer support
To send order, delivery, wallet, repair, and support updates
To improve our website, app, services, and product experience
To send offers, app notifications, or promotions where permitted
3. Payment Information
Online payments are handled by trusted third-party payment processors or payment gateways. We do not store or have access to your full card details, banking credentials, or sensitive payment information. Payment details are processed according to the security standards and policies of the relevant payment provider.
4. Sharing of Information
We do not sell customer personal information. We may share necessary information only with trusted service providers when required to complete your order or support request.
Courier or delivery partners
Payment gateways and banks
Warranty suppliers, brand agents, or service centers
Repair technicians or spare-part suppliers where needed
Technology, hosting, analytics, or notification service providers
5. App Notifications
If you use The Galaxy Store mobile app, we may send notifications related to orders, delivery, warranty, Galaxy Wallet, offers, repair updates, and important service messages. You can manage notification permission from your device settings.
6. Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online platform, app, or transmission method is completely secure, so we cannot guarantee absolute security.
7. Customer Rights
You may contact us to request correction or update of your customer details, ask questions about your data, or request support regarding privacy-related concerns.
8. Cookies, Analytics, and App Tools
Our website and app may use cookies, analytics tools, and similar technologies to understand usage, improve performance, remember preferences, and support marketing or service improvements.
9. Children’s Privacy
Our services are intended for general customers. If a minor uses our website or app, a parent or guardian should supervise the purchase or service request.
Contact Us
The Galaxy Store
Email: info@thegalaxystore.lk
Website: www.thegalaxystore.lk
WhatsApp: +94 71 088 8700
Location: 476/B/1, 2ND DIVISION, Maradana, Colombo, Sri Lanka
This policy may be updated from time to time to reflect operational, legal, platform, payment gateway, courier, or supplier requirement changes.