Refund policy

The Galaxy Store - Website and Mobile App

Last updated: 02 June 2026

This Refund & Cancellation Policy explains how The Galaxy Store reviews cancellations, refunds, returns, and exchanges for website, app, WhatsApp, and store-assisted orders.

1. Cancellation Before Dispatch

Customers may request order cancellation before the product is packed, dispatched, handed over to courier, or specially arranged from a supplier. Once the order is processed or dispatched, cancellation may not be possible.

2. Cancellation After Dispatch

After dispatch, cancellation depends on the product, delivery status, courier process, and reason for cancellation. Delivery charges may not be refundable after dispatch unless the issue was caused by our side.

3. Refund Eligibility

Refund requests are reviewed based on order status, payment status, product condition, product type, supplier policy, and the reason for the request.

Product unavailable after payment

Order cancelled before dispatch

Verified issue accepted under our policy

Duplicate or incorrect payment after verification

Refund approved by The Galaxy Store after review

4. Non-Refundable Situations

Refunds may be rejected in the following situations:

Product has been used, damaged, opened, activated, registered, or misused

Product is incomplete or missing original packaging, accessories, manuals, warranty card, or invoice

Physical damage, water damage, burn damage, or unauthorized repair is found

Customer changes mind after dispatch or after using the product

Product falls under supplier or hygiene restrictions

Issue is not verified during inspection

5. Returns and Exchanges

Returns and exchanges are accepted only under eligible conditions. Approval depends on product condition, proof of purchase, product type, warranty status, and inspection result. Opened or used items may not be accepted unless there is a verified defect covered under policy.

6. Refund Processing Time

Approved refunds may take time depending on the payment method, bank, payment gateway, or financial institution. We will update the customer once the refund is processed from our side.

7. Delivery Charges

Delivery charges are usually non-refundable once an order has been dispatched, unless the issue was caused by The Galaxy Store.

8. Warranty Related Claims

Warranty claims are handled according to the product, brand, supplier, and service center rules. Warranty approval may require inspection and does not automatically guarantee refund or replacement.

 

Contact Us

The Galaxy Store

Email: info@thegalaxystore.lk 

Website: www.thegalaxystore.lk

WhatsApp: +94 71 088 8700

Location: Maradana, Colombo, Sri Lanka

This policy may be updated from time to time to reflect operational, legal, platform, payment gateway, courier, or supplier requirement changes.