Terms & Conditions
The Galaxy Store - Website and Mobile App
Last updated: 02 June 2026
Welcome to The Galaxy Store. These Terms & Conditions apply to your use of our website, mobile app, online store, WhatsApp ordering, repair request forms, and related services. By using our services or placing an order, you agree to these terms.
1. About The Galaxy Store
The Galaxy Store is a Sri Lankan mobile phone, accessories, gadget, spare parts, and repair service provider. These Terms & Conditions apply to purchases, orders, app use, website use, WhatsApp ordering, repair requests, warranty support, and related services.
2. Product Information
We try to provide accurate product details, images, prices, specifications, warranty information, and availability. However, product details may change due to supplier updates, stock changes, brand updates, or market changes. Product images are for reference and may slightly differ from the actual product.
3. Pricing and Availability
Prices and availability may change without prior notice. Final price and stock may be confirmed before order processing. If a product is unavailable after payment, we may offer a similar product, restock option, cancellation, or refund.
4. Orders
An order is considered confirmed only after we verify product availability, customer details, delivery location, payment method, and payment confirmation where applicable. We may reject or cancel orders with incorrect details, suspected fraud, payment issues, delivery restrictions, or product/pricing errors.
5. Payments
We may accept card payments, bank transfer, cash deposit, cash on delivery where available, and other approved payment methods. Some orders may require advance payment or full payment before dispatch. Customers agree to pay the confirmed order amount, including applicable taxes, delivery fees, service charges, or other fees where applicable.
6. Payment Security
We use trusted third-party payment processors or payment gateways to handle online payments securely. We do not store or have access to full card details, banking credentials, or sensitive payment information.
7. Shipping and Delivery
We make reasonable efforts to arrange timely delivery. Delivery times are estimates and may vary based on location, courier availability, stock, payment verification, weather, holidays, and other factors. We are not responsible for delays caused by third-party courier services or circumstances outside our control.
8. Returns, Refunds, and Cancellations
Returns, refunds, exchanges, and cancellations are governed by our Refund & Cancellation Policy. Approval depends on order status, product type, condition, warranty status, and inspection result.
9. Warranty and Repairs
Warranty depends on product, brand, supplier, and warranty type. Warranty usually covers manufacturing defects only and does not cover physical damage, water damage, burn damage, misuse, unauthorized repairs, or wear and tear. Repair services may require inspection before final quotation or completion time confirmation.
10. Galaxy Wallet and Offers
Galaxy Wallet credits, cashback, vouchers, or offers may have expiry dates, limits, product restrictions, and campaign-specific conditions. Wallet balances or rewards are not withdrawable as cash unless specifically stated.
11. Intellectual Property
All website, app, and brand content including text, images, logos, icons, layouts, videos, banners, and graphics belong to The Galaxy Store or respective owners. Content may not be copied, modified, distributed, or used commercially without written permission.
12. Limitation of Liability
The Galaxy Store is not liable for indirect, incidental, special, or consequential damages arising from use of our website, app, products, or services. To the maximum extent permitted by law, our liability is limited to the amount paid for the relevant product or service.
13. Changes to These Terms
We may update these Terms & Conditions at any time. Continued use of our website, app, or services after updates means you accept the updated terms.
Contact Us
The Galaxy Store
Email: info@thegalaxystore.lk
Website: www.thegalaxystore.lk
WhatsApp: +94 71 088 8700
Location: Maradana, Colombo, Sri Lanka
This policy may be updated from time to time to reflect operational, legal, platform, payment gateway, courier, or supplier requirement changes.