Shipping Policy
Shipping Policy
The Galaxy Store - Website and Mobile App
Last updated: 02 June 2026
This Shipping Policy explains how The Galaxy Store handles delivery, pickup, dispatch, delivery charges, cash on delivery, and parcel checking for orders placed through our website, app, WhatsApp, or other official channels.
1. Delivery Coverage
We offer island-wide delivery across Sri Lanka for eligible products. Delivery availability may depend on product type, location, courier coverage, payment method, and order confirmation.
2. Delivery Time
Delivery times are estimates only and may vary based on customer location, courier availability, product stock, payment verification, weather, public holidays, and other factors outside our control. Colombo areas may receive faster delivery than outstation areas.
3. Same-Day Colombo Delivery
Same-day Colombo delivery may be available for selected products and selected locations after order confirmation. Availability must be confirmed before placing the order.
4. Delivery Charges
Delivery charges may vary depending on product size, weight, value, location, courier method, and service type. Any applicable delivery fee will be shown or confirmed before dispatch where possible.
5. Order Processing Before Dispatch
Orders may be dispatched only after product availability, customer details, payment method, and payment confirmation are verified. High-value orders or special orders may require advance payment or full payment before dispatch.
6. Cash on Delivery
Cash on delivery may be available only for selected products and locations. COD may not be available for high-value items, special orders, repair services, or certain delivery areas.
7. Store Pickup
Store pickup may be available from our Maradana, Colombo location after order and stock confirmation. Customers should confirm availability before visiting the store.
8. Parcel Inspection
Customers should check the parcel condition before accepting delivery. If the parcel appears opened, damaged, or tampered with, please contact us immediately before using the product.
9. Delivery Delays and Failed Delivery
We are not responsible for delays caused by courier companies, incorrect customer information, unavailable customers, public holidays, weather, traffic, or events outside our control. Additional charges may apply for re-delivery.
Contact Us
The Galaxy Store
Email: info@thegalaxystore.lk
Website: www.thegalaxystore.lk
WhatsApp: +94 71 088 8700
Location: Maradana, Colombo, Sri Lanka
This policy may be updated from time to time to reflect operational, legal, platform, payment gateway, courier, or supplier requirement changes.